During our first meeting Nick explained the process of having all 14 windows in my home replaced. He thoroughly explained all of our options so I could make an informed decision. The replacement windows came in quickly and the job was completed ahead of schedule. Nick the installer did a great job. I could tell he was well experienced and was very knowledgeable. He explained any questions I had or concerns. He did a very professional job and my wife and I couldn't have been more happy. The windows look great and I think we got what we paid for. I had one problem with one screen. I called Trent, he responded timely and came back and fixed the problem. The company stands behind their products. I would highly recommend them to anyone considering replacing their windows.